Our People
Investing in the best:
The strength of our business is built on the high quality of our employees. They ensure we can deliver a high standard of service day in, day out – and play a vital role in encouraging more people to use public transport.
Equal opportunities:
We respect and value our people, and we have a strong commitment to equal opportunities and partnership working with trade unions. All employees are treated fairly and valued equally irrespective of disability, race, gender, health, social class, sexual orientation, marital status, nationality, religion or belief, employment status or age.
Training and development:
- Bus: one of the best vocational training programmes of any bus operator, backed up by mentoring programmes and other initiatives to recruit and retain staff.
- Rail: initiatives include a centralised recruitment centre, operations training facility, open learning programmes, customer service academy, support for managers and employee recognition schemes.
- North America: a centralised driver training school has improved the quality and consistency of training. We have also created a management-in-training programme for middle managers.
Management development:
- Our Graduate Development Scheme aims to create the managers of the future. The two-year programme offers hands-on involvement in the business, complemented by off-the-job development and classroom-style tuition. It covers training on engineering, finance, marketing and operations. Many graduates have gone on to become senior managers.
- Stagecoach’s Apprenticeship Programme is one of the most comprehensive in the bus industry. Our focus is on producing qualified multi-skilled technicians to work on increasingly more technologically advanced vehicles, as well as identifying the engineering managers of tomorrow.
Health and well-being:
We are there to offer help to our people when they need it most.
Our employee assistance programmes include a 24-hour confidential counselling service. We also hold regular health check initiatives across our operations and offer staff private health insurance.
Recognition
We have several internal schemes in place to ensure that our people know the importance of their role within our business.